Travel insurance claim

Type of claimDocuments requiredProcedure
Medical Accident & Sickness Expenses (Outside India)
  • Signed Claim form
  • Doctor’s report (Attending Physician’s Statement)
  • Original Admission/discharge card
  • Original Bills/Receipts/Prescriptions
  • Original X-ray reports/ Pathological/ Investigative reports
  • Copy of passport/Visa with Entry & exit stamp
  • Please contact the customer service of the Insurance Company and obtain a Claim Form through email and fill it. It is necessary to obtain the attending physician’s signature on the Form.
  • Please collect all bills/receipts/invoices
  • Send all documents to the Insurance Company for settlement of claim
Loss of Baggage
  • Claim form
  • Copy of the passport/Visa with Entry & exit stamp
  • Copies of boarding pass/Ticket/ Baggage Tags
  • Copies of Correspondence with the Airline authorities/Others about loss of checked baggage
  • PIR report (To be obtained from the Airline authorities)
  • Details of compensation received from Airlines/Other authorities
  • Intimate the airline about your loss and lodge complaints.
  • Claim Form can be obtained from the customer service of the Insurance Company through email.
  • Fill in the Claim Form and send all documents to the Insurance Company for settlement of claim.
Loss of Passport
  • Copy of new passport
  • Copy of previous passport (if available)
  • Copy of return tickets
  • Original bills/invoices of expenses incurred for obtaining a new passport
  • Copy of FIR/ Police Report
  • Intimate the airline about your loss and lodge complaints.
  • Claim Form can be obtained from the customer service of the insurance Company through email.
  • Fill in the Claim Form and send all documents to the Insurance Company for settlement of claim.
Delay of Baggage
  • Claim form
  • Copy of the passport/Visa with Entry & exit stamp
  • Copies of boarding pass/Ticket/baggage tags
  • Copies of Correspondence with the Airline authorities certifying about the delay
  • PIR report (To be obtained from the Airline authorities)
  • Original bills/receipts/invoices pertaining to expenses incurred/purchases made during the delay period
  • Details of compensation received from Airlines/Other authorities
  • Obtain confirmation of the delay from the airline
  • Claim Form can be obtained from the customer service of the Insurance Company through email.
  • Fill in the Claim Form and send all documents to the Insurance Company for settlement of claim.
Accidental Death
  • Consultation Note OR Emergency Room’s doctor medical report OR Relevant Treatment Papers OR Discharge Summary. (Mandatory Document)
  • Copy of the passport showing the date of entry journey from India.
  • All relevant Original Invoices for the expenses incurred.
  • Receipt OR any other document suggestive of payment made to the hospital.
  • Postmortem Report or Coroner’s Report
  • Death Certificate.
  • Final police inspection report.
  • Please contact the customer service of the Insurance Company and obtain a Claim Form through email and fill it. It is necessary to obtain the attending physician’s signature on the Form.
  • Please collect all bills/receipts/invoices
  • Send all documents to the Insurance Company for settlement of claim

IMPORTANT POINTS TO CONSIDER:

  • It is very essential to carry the insurance certificate issued by the insurance company and check it’s validation for the expected travel days before traveling.
  • The insured should make a call on the toll-free numbers before admission in any hospital.
  • Deductibles should also keep in mind. It is the payment made by the insured himself to the hospital, not borne by the insurance company. For instance, a hospitalization claim arises of $1000, while you (the insured) were in the USA. Insurance Company paid $900 (90%) to the hospital, remaining $100 would be paid by the insured himself.
  • Maximum coverage is 180 days for a single trip.
  • Insurance Company shall be informed regarding extension of the trip, as well.

Information

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