Type of claim | Documents required | Procedure |
Medical Accident & Sickness Expenses (Outside India) | - Signed Claim form
- Doctor’s report (Attending Physician’s Statement)
- Original Admission/discharge card
- Original Bills/Receipts/Prescriptions
- Original X-ray reports/ Pathological/ Investigative reports
- Copy of passport/Visa with Entry & exit stamp
| - Please contact the customer service of the Insurance Company and obtain a Claim Form through email and fill it. It is necessary to obtain the attending physician’s signature on the Form.
- Please collect all bills/receipts/invoices
- Send all documents to the Insurance Company for settlement of claim
|
Loss of Baggage | - Claim form
- Copy of the passport/Visa with Entry & exit stamp
- Copies of boarding pass/Ticket/ Baggage Tags
- Copies of Correspondence with the Airline authorities/Others about loss of checked baggage
- PIR report (To be obtained from the Airline authorities)
- Details of compensation received from Airlines/Other authorities
| - Intimate the airline about your loss and lodge complaints.
- Claim Form can be obtained from the customer service of the Insurance Company through email.
- Fill in the Claim Form and send all documents to the Insurance Company for settlement of claim.
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Loss of Passport | - Copy of new passport
- Copy of previous passport (if available)
- Copy of return tickets
- Original bills/invoices of expenses incurred for obtaining a new passport
- Copy of FIR/ Police Report
| - Intimate the airline about your loss and lodge complaints.
- Claim Form can be obtained from the customer service of the insurance Company through email.
- Fill in the Claim Form and send all documents to the Insurance Company for settlement of claim.
|
Delay of Baggage | - Claim form
- Copy of the passport/Visa with Entry & exit stamp
- Copies of boarding pass/Ticket/baggage tags
- Copies of Correspondence with the Airline authorities certifying about the delay
- PIR report (To be obtained from the Airline authorities)
- Original bills/receipts/invoices pertaining to expenses incurred/purchases made during the delay period
- Details of compensation received from Airlines/Other authorities
| - Obtain confirmation of the delay from the airline
- Claim Form can be obtained from the customer service of the Insurance Company through email.
- Fill in the Claim Form and send all documents to the Insurance Company for settlement of claim.
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Accidental Death | - Consultation Note OR Emergency Room’s doctor medical report OR Relevant Treatment Papers OR Discharge Summary. (Mandatory Document)
- Copy of the passport showing the date of entry journey from India.
- All relevant Original Invoices for the expenses incurred.
- Receipt OR any other document suggestive of payment made to the hospital.
- Postmortem Report or Coroner’s Report
- Death Certificate.
- Final police inspection report.
| - Please contact the customer service of the Insurance Company and obtain a Claim Form through email and fill it. It is necessary to obtain the attending physician’s signature on the Form.
- Please collect all bills/receipts/invoices
- Send all documents to the Insurance Company for settlement of claim
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