Q1. Who can subscribe to NPS? Any citizen in the age group of 18-60 years (as on the date of submission of his / her application to the POP-SP) can join NPS except for the government subscribers who are mandatorily covered under NPS. Q2. Can an NRI open an NPS account? Yes, an NRI can open an NPS account. Contributions made by NRI are subject to regulatory requirements as prescribed by RBI and FEMA from time to time. If the subscriber’s citizenship status changes, his/ her NPS account would be closed. Q3. If I have invested in any other Provident Fund, can I still invest in NPS? Yes. Investment in NPS is independent of your contribution to any Provident Fund. Q4. I have invested in pension funds of non-government / private entities. Can I still invest in NPS? Yes. Investment in NPS is independent of your subscription to any other pension fund. Q5. How and where can I open an NPS account? NPS is distributed through authorized entities called Points of Presence (POP’s) and almost all the banks (both private and public sector) are enrolled to act as Point of Presence (POP) under NPS apart from several other financial institutions. To invest in NPS, you will be required to open a NPS account through the Point of Presence (POP) and who will assist the subscriber in opening the account including the filling up of necessary forms, providing the information about NPS and any other relevant information in this regard. Q6. Who is a POP/POP-SP and what is their role? Points of Presence (POPs) are the first points of interaction of the NPS subscriber with the NPS architecture. The authorized branches of a POP, called Point of Presence Service Providers (POP-SPs), will act as collection points and extend a number of customer services to NPS subscribers including requests for withdrawal from NPS. Q7. How can we find location/address of POP-SP nearest to the place where I live for opening an NPS account? POP-SP location can be accessed through the website of PFRDA. This can also be accessed through the below mentioned link of CRA’s website: https://www.npscra.nsdl.co.in/pop-sp.php Q8. How will I know about the status of my PRAN application form? A subscriber can check the status by accessing CRA website: https://cra-nsdl.com/CRA/ by using the 17 digit receipt number provided by POP-SP or the acknowledgment number allotted by CRA-FC at the time of submission of application forms by POP-SP. Once the PRAN (Permanent Retirement Account Number) is generated, an email alert, as well as a SMS alert, will be sent to the registered email ID and mobile number of the subscriber. Q9. What are the documents that need to be submitted for opening an NPS account? The following documents need to be submitted to the POP for the opening of an NPS account:

• Completely filled in subscriber registration form
• Proof of Identity
• Proof of Address
• Age/date of birth proof

Q10. Will the government also contribute anything to my NPS account? No. The Government will not be making any contribution to your NPS account. The Government of India may, however, make contributions to the accounts of NPS account holders who opt for Swavalamban scheme subject to conditions stated in the Swavalamban scheme. Q11. In what way is the NPS Portable? The following are the portability features associated with NPS

• NPS account can be operated from anywhere in the country irrespective of individual employment and location/geography.
• Subscribers can shift from one sector to another like Private to Government or vice versa or Private to Corporate and vice versa. Hence a private citizen can move to Central Government, State Government etc with the same Account. Also, the subscriber can shift within a sector like from one POP to another POP and from one POP-SP to another POP-SP. Likewise, an employee who leaves the employment to become a self-employed can continue with his individual contributions. If he enters re-employment he may continue to contribute and his employer may also contribute and so on.
• The subscriber can contribute to NPS from any of the POP/ POP-SP despite not being registered with them and from anywhere in India.

Q12. Can I have more than one NPS account? No, multiple NPS accounts for a single individual are not allowed and there is no necessity also as the NPS is fully portable across sectors and locations. Q13. Can I open an NPS account jointly with my spouse, child, relative, etc? NPS account can be opened only in individual capacity and cannot be opened or operated jointly. Q14. Are there any minimum annual contribution requirements under NPS? How can I reactivate/unfreeze the account if frozen due to minimum contribution requirements? Yes, a subscriber has to contribute a minimum annual contribution and if not contributed, the account will be frozen. In order to unfreeze the account, the customer has to pay the total of minimum contributions for the period of the freeze, the minimum contribution for the year in which the account is reactivated and a penalty of Rs.100/-. In order to unfreeze an account, the subscriber has to approach the Point of Presence (POP) and pay the required amounts. Q15. Can I switch from one investment scheme to another and/or Pension Fund Manager and if so, how? Yes, NPS offers to its subscribers the option to change the scheme preference. The subscriber has the option to realign his investment in asset class E, C, and G based on age and future income requirement. Also, the subscriber has the option to change the PFM and the investment option (active /auto choice). Q16. Is there any default Pension Fund Manager (PFM) Option provided under NPS? Yes, there is a default PFM provision under NPS and SBI Pension Funds Private Limited acts as the default Pension Fund Manager. Q17. Can I have a different Pension Fund Manager and Investment Option for my Tier I and Tier II account? Yes. You may select different PFMs and Investment Options for your NPS Tier I and Tier II accounts. Q18. Can I appoint nominees for the NPS Tier I and Tier II Account? Yes, you need to appoint a nominee at the time of opening of an NPS account in the prescribed section of the opening form. You can appoint up to 3 nominees for your NPS Tier I and NPS Tier II account. In such a case you are required to specify the percentage of your saving that you wish to allocate to each nominee. The share percentage across all nominees should collectively aggregate to 100%. Q19. In case of death of any NPS subscriber who had nominated two nominees (1st major and 2^nd minor) can the claim be made by the major claimant only? Withdrawal form needs to be submitted by all the nominees registered in CRA system. In case the nominee is a minor, Withdrawal form has to be submitted by the guardian along with the birth proof of the minor. Q20. I have not made any nomination at the time of registration. Can I nominate subsequently? What is the process? If you have not made the nomination to your NPS account at the time of registration, you can do the same after the allotment of PRAN. You will have to visit your PoP and place Service Request to update nominations details. Q20. Can I change the Nominees for my NPS Accounts? Yes. You can change the nominees in your NPS Tier I account at any time after you have received your PRAN. Q22. Are there any charges for making a nomination? If you are making the nomination at the time of registering for PRAN, no charges will be levied to you. However, a subsequent request for nomination updation would be considered as a service request and you will be charged an amount of Rs. 20/- plus applicable service tax for each request. Q23. What are the applicable provisions for withdrawal of the accumulated pension wealth once I attain 60 years of age? At least 40% of the accumulated pension wealth of the subscriber needs to be utilized for the purchase of an annuity providing for the monthly pension of the subscriber and the balance is paid as a lump sum payment to the subscriber. Q24. What will happen to my savings if I decide to retire or do not wish to continue in the NPS before age 60? In such an eventuality, at least 80% of the accumulated pension wealth of the subscriber needs to be utilized for the purchase of an annuity providing for the monthly pension of the subscriber and the balance is paid as a lump sum payment to the subscriber. Q25. In the event of the death of subscriber before attaining the age of 60 years, what will be the benefit that is payable and who will get the benefits? In the unfortunate event of the death of the subscriber, the entire accumulated pension wealth (100%) would be paid to the nominee / legal heir of the subscriber and there would not be any purchase of annuity/monthly pension. Q26. What is the procedure to withdraw the benefits available under NPS? The subscriber wishing to exit from NPS has to submit a withdrawal application form to the concerned POP along with the documents specified for withdrawal of the benefits and the POP, in turn, would authenticate the documents and forwards them to CRA M/s NSDL. CRA, in turn, would register your claim and forward you the necessary application form along with the procedure to be followed and documents that need to be submitted. Once the documents are received, CRA processes the application and settles the account. Q27. What are the documents that need to be submitted along with the withdrawal forms? Following documents are required to be submitted along with the withdrawal forms in order to settle the claims:

• PRAN card in original
• Attested copy of Proof of Identity (e. g. Passport, Aadhar Card, PAN Card, Valid Driving License, Voter ID Card etc.)
• Attested copy of Proof of Address (e. g. Passport, Aadhar Card, Valid Driving License, Voter ID Card etc.)
• Cancelled cheque (containing Subscriber Name, Bank Account Number, and IFS Code) or Bank Certificate Containing Name, Bank Account Number and IFSC code, for direct credit or electronic transfer.

Q28. Can a NPS subscriber change his lump sum withdrawable amount (up to 60%) under NPS at the time of exit on 60 years? Yes, one can change the withdrawal of the eligible lump sum amount payable under NPS until the age of 70 years Q29. What will happen to my withdrawal if my PRAN is in frozen or inactive state at the time of withdrawal? The withdrawal will be processed like a normal withdrawal but in addition, deduct the penalty that is applicable for unfreezing of such an account without seeking to reactivate the account by the subscriber or payment of amounts necessary to activate the account. In essence, the CRA will unfreeze the account by charging the penalty applicable and process the withdrawal claim. Q30. What is an annuity? An annuity is a financial instrument which provides for a regular payment of a certain amount of money on monthly/quarterly/annual basis for the chosen period for a given purchase price or pension wealth. In simple terms, it is a financial instrument which offers monthly/quarterly/annual pension at a specified rate for the period you chose. Q31. What is the Annuity Service Providers (ASPs) under NPS and what are their names? Indian Life Insurance companies which are licensed by Insurance Regulatory and Development Authority (IRDA) are empanelled by PFRDA to act as Annuity Service Provider’s to provide annuity services to the subscribers of NPS. Currently, the following are the ASPs empanelled by PFRDA.

1. ICICI Prudential Pension Fund
2. LIC Pension Fund
3. Kotak Mahindra Pension Fund
4. Reliance Capital Pension Fund
5. SBI Pension Fund
6. UTI Retirement Solutions Pension Fund LIC Pension Fund
7. HDFC Pension Management Company

Note: The ASP empanelment process is an ongoing process and the list of ASPs may grow in future. Q32. What are the different types of annuities providing for monthly pension available to the subscribers of NPS? The following are the generic annuities that are offered by Annuity Service Providers to the subscribers of NPS. However, some of the ASP’s may offer some variants which have slightly different or combination type of annuities.

• Pension (Annuity) payable for life at a uniform rate to the annuitant only.
• Pension (Annuity) payable for 5, 10, 15 or 20 years certain and thereafter as long as you are alive.
• Pension (Annuity) for life with return of purchase price on death of the annuitant (Policyholder).
• Pension (Annuity) payable for life increasing at a simple rate of 3% p.a.
• Pension (Annuity) for life with a provision of 50% of the annuity payable to spouse during his/her lifetime on death of the annuitant.
• Pension (Annuity) for life with a provision of 100% of the annuity payable to spouse during his/her lifetime on death of the annuitant.
• Pension (Annuity) for life with a provision of 100% of the annuity payable to spouse during his/her lifetime on death of the annuitant and with a return of purchase price on death of the spouse. If the spouse predeceases the annuitant, payment of annuity will cease after the death of the annuitant and purchase price is paid to the nominee.

Q33. What are the factors that determine the annuity income when you buy an annuity? The Size of your pension wealth/corpus determines your monthly annuity/pension that you receive. Bigger the accumulated pension wealth or corpus used for the purchase of an annuity, the bigger would be the monthly pension that is received. Besides that, amount of annuity may vary according to the type of annuity variant selected by the subscriber. Q34. What is the default annuity scheme and default ASP under NPS? The following default annuity service provider along with the annuity scheme is available to all the subscribers under National Pensions System.

1. Default Annuity Service Provider – Life Insurance Corporation of India (LIC)
2. Default Annuity Scheme – Annuity for life with a provision of 100% of the annuity payable to spouse during his/her life on death of annuitant’ and under this option, payment of monthly annuity would cease once the annuitant and the spouse die or after death of the annuitant if the spouse pre-deceases the annuitant, without any return of purchase price.

However, it may be noted that default option is being purely provided in the subscribers’ interest and to avoid any delay in claim processing and is not with a view to endorse/promote any particular ASP or annuity variant being offered by the ASP. If the amount available in NPS account of the subscriber is not adequate to buy the default annuity variant and from the default ASP, the subscriber has to compulsorily choose an ASP who offers an annuity at the available corpus in the account of the subscriber. Q35. Can I use more than 40% of my accumulated pension wealth to purchase the annuity at the time of exit from NPS upon attaining the age of 60 years? Yes, a subscriber at the time of attaining the age of 60 years can purchase annuity up to 100% of his accumulated pension wealth. Q36. Can an NPS subscriber defer his annuity purchase under NPS at the time of exit on 60 years? Yes, one can defer the mandatory purchase of an annuity for a maximum period of 3 years, at the time of exit from NPS. Q37. To whom the claim for withdrawal of benefits needs to be submitted? The All citizen model sector including corporate and NPS Lite-Swavalamban subscribers have the option of submitting their request to the nearest PFRDA registered POP/POP-SP/AGGREGATOR. The subscriber needs to submit a specified application form along with the full set of documentation as prescribed. The Exit rules applicable for All citizen model sector subscribers are

• Upon attaining the age of 60 years
• Exit from NPS before the age of 60 years
• Upon Death of the Subscriber

Q38. How is the annuity OR monthly pension paid? Monthly pension /Annuity will be paid through direct bank transfer to the specified subscribers account only through Annuity Service Providers. Q39. I have an NPS account and have a grievance for the services provided. To whom shall I report and how? The subscriber can raise grievance through any of the modes mentioned below:

• Call Centre/Interactive Voice Response System (IVR)
• The Subscriber can contact the CRA call center at toll-free telephone number 1-800-222080 and register the grievance by using T-PIN.
• Dedicated Call center executives.
• Physical forms direct to CRA
• The Subscriber may submit the grievance in a prescribed format to the POP-SP who would forward it to CRA Central Grievance Management System (CGMS).
• A subscriber can directly send the form to CRA.
• Web-based interface
• The Subscriber may register the grievance at the website www.npscra.nsdl.co.in with the use of the I-pin allotted at the time of opening a Permanent Retirement Account