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Q-1  How long will it take to process my claim?
Ans – This is one of the most frequently asked questions. Normally, it takes 10-15 days after submission of all the documents. This also depends on the type of loss, damage and the receipt of the surveyor report.if the loss is massive then it will take more time in processing. and if the surveyor takes more time for assessing then the process of claim will take more time.
Q-2 What are the expenses that I have to bear in case of a claim?
Ans-The cost that you have to bear include:

• salvage value– It is the estimated resale value of an asset at the end of its useful life.
• cost of depreciation – Every individual cherishes to own his personal two-wheeler. In fact, nothing can beat the joy and happiness that comes in equivalency with his dream. But not many are aware that from the moment a two-wheeler is driven out of the showrooms the value of the same depreciates.
• Excess- An excess is the first amount payable by you in the event of a loss and is the uninsured portion of your loss, so when you submit a claim you’ll have to pay an excess
• compulsory deductibles – Compulsory Deductible is also known as Compulsory Excess in motor insurance. It is the part of the claim amount which you will have to bear out of your pocket.
  For two-wheeler, the amount is fixed at Rs 100

Q-3-What are the key things to do while registering a motor claim?
Ans-

• The registration number of the other vehicle involved in case of an accident.
• The name and contact details of witnesses, if any.
• Also, file an FIR at the nearest police station in case the accident causes damage to property, bodily injury or other major damages. You can also take the consultation of car injury attorneys serving Woburn, who will help you get the money to cover medical bills, and compensation for other injuries and damages caused.

Q-4 What are documents need to be submitted when I make a claim?
Ans- First you need to submit the claim form then along with that you need to submit

•  copy of the vehicle’s registration book
• A copy of the driving license of the person driving the vehicle at the time of the accident
• The approx estimation of repairs
• A copy of the police FIR/Panchnama in case of theft or any third party personal injury /death or property damage

• If the vehicle is declared a total loss, either due to an accident or theft, you will have to provide the following documents – RTO transfer papers, original RC book, original insurance policy, the vehicle’s original keys, a No Objection Certificate from you / financer for transfer of the vehicle, a letter of indemnity on judicial stamp paper of Rs.100 and a letter of subrogation on judicial stamp paper of Rs.100

Q-4   Do I need an FIR  in case of an accident?
Ans- You  have  to  do FIR   in  following  cases
Any third party injury or death due to an accident involving your vehicle

• Any personal injury or death of a paid driver
• Any personal injury or death of an owner-driver
• Any personal injury or death of a passenger
• Any third party property damage
• Theft of the vehicle
• Theft of accessories, stereo-recorders, other vehicle parts

Any loss or damage to the vehicle by miscreants, rioters, terrorists, arsonists, etc.
Q-5  if I lodge a claim after the expiry of my policy date for an event that occurred during the policy period, will it be still valid?
Ans – Yes, you will be eligible for the claim even after the expiry of the policy date. However, you are required to intimate on the claim immediately at the time of filing the claim.
Q- 6 What should I do if someone makes a claim against me?
Ans- File an FIR. Record the name, address, license number and insurer of other drivers involved. Also note the registration numbers of all the vehicles involved, if possible. If the claim is for an accident, try to get names and addresses of witnesses. Do not make any admissions and do not attempt to settle any claim made against you.
Q-7  What”s my liability if someone else is driving at the time of the accident?
Ans- Legally, anyone driving a particular vehicle has to hold a valid driving license for that category. As the owner, you must ensure that only those with a valid driving license are given control of your vehicle. Also, ensure that no one drives your vehicle while under the influence of liquor or any other intoxicant. If the driver is intoxicated at the time of the accident, Insurance Company is not liable for either damage to the vehicle or any third party legal claim.
Q-8 What are the factors that determine the premium of my vehicle?
Ans-The premium of your vehicle depends upon the following factors:-

• Age of the vehicle
• IDV or sum insured
• Place of vehicle registration
• Vehicle type
• Policy tenure
• No claim bonus

Q-9-How do I receive the claim amount if the vehicle is repaired by a garage not covered by your network?
Ans-In such a case, the claim will be processed as a reimbursement claim. An IRDA accredited surveyor/official of the Company will inspect the damaged vehicle pre-repair & post-repair and submit his assessment report based on the quantum.
You will be required to clear the workshop bills and then submit all original bills along with payment proofs in addition to other claim documents as required by the insurance provider.
All eligible payments, in such cases, will be directly paid to insured/credited to insured’s bank account through NEFT/RTGS.
Q-10 How will I know when the survey will happen?
Ans-Once the claim is lodged, the company representative will call you and fix an appointment for survey of the vehicle.
Q-11 What should I do in case of theft of vehicle?
Ans-In case of theft of the vehicle and/or accessories, kindly register an FIR with the police as per jurisdiction & call  on your insurance comapnie”s toll free number to lodge your claim. You may also visit our nearest branch office to register a claim post lodging the FIR.

Q-12 Does two-wheeler insurance cover theft?
Ans- If your two wheeler is not covered under comprehensive motorcycle insurance, then your policy won’t cover theft of your vehicle. A two wheeler insurance without comprehensive plan covers only third party damage/loss. Such a policy won’t pay you anything towards damage and/or loss of your vehicle.
Q-13 Is it possible to cancel two-wheeler insurance?
Ans- Yes, it is possible to cancel the policy. The policy can be cancelled during the policy period as well. When cancelling the two wheeler insurance policy one has to be careful with the points listed below:

• One can cancel the policy only if no claims are made on the insured vehicle during the running policy term
• There should be an alternate coverage, at least for third party liability and same should be produced as documentary evidence to support the insurance cover
• For ownership transfer cases, one cannot cancel the existing policy unless documentary evidence of alternative arrangement is provided

Q-14 How to calculate two wheeler insurance premium?
Ans- Now-a-days buying insurance policy online is much better than buying it offline because it’s quicker, you don’t need a middleman, there is less paperwork and is generally the cheaper option. It also helps you to compare various policies, by visiting various insurance providers’ websites.
Also plenty of two wheeler insurance premium calculators are also available when you purchase the policy online free of cost which will help you evaluate your requirements and provide you with options most suitable for your specific case. Simply fill in some basic details about your two-wheeler, like the IDV of the vehicle, Cubic capacity of the vehicle, Zone of registration and the Age of vehicle to calculate the premium amount. IDV is the amount you are assured to receive from the insurer in case of any damage, theft etc. It is calculated by reducing the depreciation from the manufacturer’s listed selling price. IDV does not include the registration and insurance cost.

Q-15 Is two wheeler insurance compulsory/mandatory in India?
Ans- according to the Indian Law, two wheeler insurance is compulsory for every vehicle owner. It is a legal offence to drive an uninsured vehicle or without a valid third-party cover. The Motor Vehicle Act covers a variety of expenses that you may have to bear in the event of a two wheeler accident that might arise due to theft, fire, malicious act, natural disasters etc. Further, the legal liability to third party personal injury and property damage which arises out of the accident is also covered in this, as well as personal accident cover.
Q-16 why two wheeler insurance is required?
Ans- Getting an insurance for your two wheeler is just the smart and responsible thing to do because it secures your monetary investment made on its purchase.  The best reason to go for insurance is that in case you need to take your two wheeler to the garage, you can do cashless settlement. Many insurance programs will have tie-ups with several garages. If you have any third party property damage or third party physical injury, your insurance will cover it. You can also get instant claims assistance as well as 24-hour support. Generally, all two wheeler insurance policies are issued for twelve months. You must make sure to renew your policy before the expiration date to avoid break in insurance. Most insurance providers also allow you to renew your policy online.

Q-17 How to renew two wheeler insurance online?
Ans- It is very simple to renew a lapsed insurance policy online. Follow the easy steps detailed below to renew your expired insurance policy without any hassles:
Finalize an Insurance Provider:
Insurance company that offers the most competitive premium for your vehicle’s age and model should be selected by comparing the features of various insurance policies available in the market.
Get your Vehicle Surveyed:
If you are getting your insurance renewed, you must also get your vehicle inspected by a surveyor to ascertain pre-existing damages. If there is an existing damage, your vehicle could be denied an insurance. Also, if the extent of the damage is less, the damage could be excluded from two wheeler insurance coverage. You might also be charged a basic nominal fee by your insurer for such inspection.
Purchase the Policy:
Once the inspection is done, you are ready to buy a two wheeler insurance. With some insurers, you have to purchase the policy within 24 hours after inspection. You can also purchase it online.
No Claim Bonus (NCB):
In most of the cases, if the policy has lapsed for more than 90 days, you will not be getting the No Claim Bonus. NCB is the discount on the premium available for every claim free year.
Renew your Policy Online:
If you are planning to again take a policy with your previous insurer and the policy has lapsed, you can call your insurer to get more information on how to renew it again. After an inspection, you will be able to renew your insurance policy online.

Q-18 What is NCB? How does it benefit the vehicle owner?
Ans-NCB refers to “No Claim Bonus”. As the name suggests, it is the discount offered by the insurance companies to the policyholder on the premiums paid for every claim free year.  As per current norms in India, it ranges from 20% on the Own Damage premium (and not on Liability premium) and progressively increases to a maximum of 50%. The following table illustrates the discount available to the policyholder under different circumstances :-

It is also important to note the following facts related to NCB:

• In case of a claim, the NCB is lost for the subsequent policy period.
• It is valid for 90 days from the expiry of the policy.
• It is given to the insured and not to the insured vehicle. Hence, on transfer of the vehicle, the insurance policy can be transferred to new owner but not the NCB.

Q-19 Is there any other way of reducing the premium apart from NCB?
Ans-Other than NCB, voluntary excess is also a good option to reduce premium. It is the amount of loss which the insured voluntarily opts to bear himself for every claim. It makes him eligible to claim discounts on the Own Damage(OD) premium in the following manner:-

Q-20 What is compulsory excess?
Ans- Compulsory excess is the amount of loss that has to be borne out by the insured for each and every claim. It is levied as mentioned in the table below:-

Q-21 What if I have to make changes in the existing policy?
Ans- Any changes or alterations in the existing policy can be done by way of  an endorsement. It is the comprehensive proof of an agreed change in the policy.
An endorsement may be issued at the time of issuing the policy to provide additional benefits and cover (e.g. legal liability to the driver) or to impose restrictions (e.g. accidental damage deductible).
The wordings of those endorsements are provided by the insurance company. An endorsement may also be issued subsequently to record changes such as change of address, change of name and change of car or two-wheeler model.

Q-22 What if at the time of accident my vehicle is driven by someone else?
Ans- Liability follows the vehicle. So, the insurance on the vehicle will apply even in the case of it being driven by some other person with the permission of the insured. Usually, the liability insurance of the person driving the vehicle will have to pay in the case the amount of the loss exhausts the policy limits of the insured.
Q-23 Is it possible to cancel my two wheeler insurance?
Ans-Yes it is.  But then, claims should not be raised subject to 30 days prior to the expiry date of the policy. Then, even a refund cannot be raised. In fact, a nominal cancellation fee might also be charged in such a case. So it is not advisable to cancel an existing policy.

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