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Certificate Programme in Banking, Finance & Insurance

A 120-hour industry-aligned programme bridging the gap between graduates and BFSI sector employment across India.

CPBFI is developed in collaboration with industry experts, educational institutions, and a psychological health institute. It trains graduates for business development, customer service, and operations roles across Banking, NBFC, and Insurance sectors.

As per industry estimates, employees with higher educational qualifications, such as graduates and postgraduates, are still largely employed in non-specialised roles. While 38.23% of graduates occupy jobs that are somewhat related to their qualifications, only 8.25% secure roles that require the level of competency expected from their education.

Drawing insights from this, Bajaj Finserv’s Skillserv introduced a tailor-made programme to enhance students’ employability in the BFSI sector.

  • The 120-hour CPBFI Programme is developed in collaboration with industry experts, educational institutions and a psychological health Institute.
  • Conducted by experienced trainers, CPBFI employs experiential learning to provide a practical industry knowledge, boosting participants confidence and employability.
  • External assessments and job fairs show that CPBFI alumni are twice as likely to secure job interviews.

CPBFI Programme Structure — 120 Hours

  • Introduction to Banking
  • Introduction to Branch Banking
  • Customers and Their Needs
  • Overview of Banking Products
  • Liability Products
  • Asset Products
  • Third Party and Fee based Products
  • Transaction Processing
  • Customer Service
  • Compliance and Ethics
  • Future of Banking
  • Inclusive Banking
  • Introduction to NBFCs
  • Overview of Corporate Banking
  • Banking and Me
  • Business Development
  • Need for Insurance
  • Evolution of Insurance
  • Overview of an Insurance Company
  • Overview of Retail
  • Insurance Products
  • Overview of the Companion Products
  • Overview of Insurance
  • Distribution Channels
  • Selling Insurance
  • Insurance Operations
  • Customer Service
  • Ethics and Compliance in Insurance
  • Future of Insurance
  • Inclusive Insurance
  • Profitability Drivers for Insurance
  • What is communication?
  • Goals and barriers in communication
  • Modes of communication
  • Listening skills and empathy
  • Non-verbal expression skills
  • Summarisation skills
  • Effective communication
  • Use of language in communication
  • Spoken communication
  • Telephonic communication
  • Written communication
  • Giving and receiving feedback
  • Saying and taking NO
  • Persuasion and influencing skills
  • Working in teams
  • Group discussion skills
  • Goals and targets at workplace
  • Representing self
  • Job interview techniques
  • Job interview demonstration
  • SwaRoop orientation
  • My Self
  • Self-belief – staying assertive
  • Mind-body connections and
  • Self-talk
  • What are emotions?
  • Regulating emotions
  • What is belief?
  • ABC Principle of REBT
  • Rational and irrational beliefs
  • Decision making
  • Daily challenges
  • Percentages
  • Ratios
  • Simple Interest & Compound Interest
  • Tenses
  • Subject Verb Agreement

CPBFI Programme Structure — 120 Hours

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NCVET Approved Programm

The National Council of Vocational Education and Training (NCVET), established on December 5, 2018, serves as a comprehensive regulatory body aimed at ensuring quality in the Technical and Vocational Education and Training (TVET) sector.

It has taken over the roles previously held by the National Skill Development Agency (NSDA) and the former National Council of Vocational Training (NCVT).

The NCVET aims to foster robust industry connections and implement effective regulations for diverse stakeholders to enhance outcomes. It establishes standards for Awarding Bodies and Assessment Agencies, addressing the issues caused by multiple regulators and inconsistent norms that have led to quality and outcome challenges in training.

The NCVET’s goal is to unify the fragmented regulatory system and infuse quality assurance throughout the entire vocational training value chain, thereby improving overall outcomes.

The principal functions of NCVET encompass:

  • Recognition and regulation of Awarding Bodies (ABs), Assessment Agencies (AAs), and Skill-related Information Providers.
  • Approval of qualifications in accordance with the NSQF (National Skills Qualification Framework).
  • Monitoring, Evaluation, and Supervision of recognized entities.
  • Facilitation of Grievance Redressal for the diverse stakeholders involved.

CPBFI Certificate Verification Portal – Data as on 2026 · For support, contact on [ptaimp@gmail.com]

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CMT Level 1 Study Material

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